Dealing with Difficult People Training What kind of job do you think needs this type of training is? Well we can tell you at Quell a long list of jobs in the public, private and voluntary that actually does attend our training courses; however the problem we encounter from many staff is the admittance at […]
Archive | Conflict Management
Workplace Violence Courses
By Will on June 11, 2018 in Conflict Management, General, Training, United Kingdom & Ireland, Workplace Violence
Workplace Violence Courses: Triggers We all have had incidents when we have been working and someone says something to annoy us. This could be by a fellow member of staff or even outside the workplace e.g. member of public, customer or client, but one of the most frustrating comments or phrases that can make us […]
Work Related Violence Training
By Will on April 11, 2018 in Conflict Management, Physical Intervention, Training, Workplace Violence
Work Related Violence Training Work related violence training is yet another phrase that we come across now on a regular basis, as someone has heard from someone else or they have attended a seminar on Health & Safety and remember it is something that may need addressed, but still are not sure of what […]
Managing Workplace Violence for Managers
By Will on February 6, 2018 in Conflict Management, E Learning, Education, Emergency Services, Physical Intervention, United Kingdom & Ireland
This course has become one of our fastest development courses for managers over the recent months, in both the United Kingdom and within the Island of Ireland. It has alerted those in roles of responsibilities to the risks faced by staff and the consequences of not being proactive in protecting staff. The course has not […]
Lone Worker Training, I don’t need to learn this!
By Will on October 17, 2016 in Conflict Management, General, Training, United Kingdom & Ireland, Workplace Violence
Recently when delivering a session on Lone Worker Training an attendee commented before I had even started my session that he did not need the training, as he had done the job for 20 years and all he needed to remember was if he got in a difficult situation was to have no witnesses! I […]
Lone Working: I seem to go from one argument to another on Home visits!
This statement was made during one of our Lone working sessions last week. Seems like a simple enough comment to most but this is a common theme that a lot of the lone workers that we have trained have stated. It is impossible at times to judge the mood or attitude lone workers will encounter […]
Lone Worker Training
By Will on June 1, 2016 in Conflict Management, General, Training, United Kingdom & Ireland, Workplace Violence
Lone Worker Training: Unacceptable Behaviour? Our Lone Worker Training has yet again, gained momentum at all levels. From training people responsible on the actions required through to the staff on how they are affected by procedures and policies, but more importantly how they can feel more confident when faced with unacceptable behaviour. So what […]
Aggressive Behaviour Training for Staff
By Will on May 4, 2016 in Conflict Management, General, Training, United Kingdom & Ireland, Workplace Violence
At Quell we have been asked if Aggressive Behaviour training for staff is beneficial, or is it just something to put on the training records when they are audited for a contract or have to prove competency. Aggressive Behaviour training is not just something which is thrown together at last moment, but is designed specifically […]
Dealing with Assaults in the Workplace
In recent Months things have been very good for us at Quell as we have receiving more and more requests for our style of training, but with it comes more and more inquisitive questions about various subjects relating to workplace violence, therefore this proves to us that our subject is becoming more recognised. The above […]
Workplace Violence Training: Am I accountable as a Manager?
By Will on February 18, 2016 in Conflict Management, Training, United Kingdom & Ireland, Workplace Violence
Workplace Violence Training: Am I accountable as a Manager? This question is always asked on one of our workshops and it came to light after a member of staff reacted to a threat received from a member of the public, while carrying out their job role. The simple answer is that it is everyone’s responsibility to take […]