Quell Training

Post categorized: General

It still surprises me sometimes that when I ask organisations (throughout multiple sectors), ‘do they have a plan if a member of staff is threatened or assaulted’? That I still get the response, ‘we would ring Human Resources’ and then they reply, ‘we would ring the PSNI’. That all sounds great on paper, but when…[Read More]

This statement was made during one of our Lone working sessions last week. Seems like a simple enough comment to most but this is a common theme that a lot of the lone workers that we have trained have stated. It is impossible at times to judge the mood or attitude lone workers will encounter…[Read More]

Lone Worker Training: Unacceptable Behaviour?   Our Lone Worker Training has yet again, gained momentum at all levels. From training people responsible on the actions required through to the staff on how they are affected by procedures and policies, but more importantly how they can feel more confident when faced with unacceptable behaviour. So what…[Read More]

At Quell we have been asked if Aggressive Behaviour training for staff is beneficial, or is it just something to put on the training records when they are audited for a contract or have to prove competency. Aggressive Behaviour training is not just something which is thrown together at last moment, but is designed specifically…[Read More]

  If you hear someone say code words, we usually find people usually have two expressions and answers when it comes to lone working and the subject of code words. One:  “We never use them as it makes me feel stupid.” Two:  “Do they really work or are they really hard to remember.” We at…[Read More]

Don’t risk Lone Worker Safety to cut costs The majority of people who hear the above statement of, ‘don’t risk Lone Worker Safety to cut costs’ would immediately think that it does not happen.  However through recent research it is becoming more apparent that certain aspects of ensuring staff safety is being put down to…[Read More]

Dealing with Violence in the workplace Dealing with Violence in the workplace is a very powerful and sensitive subject for many employers and employees, as it can have massive consequences if not dealt with or prevented correctly. The subject of any type of Violence in a person’s life has the victims suffering from depression, lack…[Read More]

In customer service jobs we come across this problem quite often, and the result can be due to someone that is either frustrated with the organisation or the person in front of them. Some training over the years that I have seen has been giving tips on how to judge the distance, for instance imagine…[Read More]

Lone Working Training in Southern Ireland You may be surprised to learn that we at Quell have had a significant interest and influx of requests for training from the South of Ireland, and the interest levels seem to be continuing each week. What can this be put down to? Employers? Realising that they have a…[Read More]

Dealing with Aggressive Customers in Retail Sector Recently we have been requested to design specific programmes for the retail sector as they have identified a clear risk to staff, however at first glance of the title it may appear to be a simple problem? The problem in retail we have recently encountered is not just…[Read More]