Castlereagh Borough Council Environmental Health Service Unit engaged the services of Quell Training to develop and deliver a specific service in relation to conflict management.
From the moment of their appointment, it was clear that Quell was customer orientated. They carried out a Training Needs Analysis meeting with several officers from this department, discussed incidents that had occurred and concerns that the officers had. As an enforcement section within the Council our officers regularly find themselves in situations where conflict can occur and this training was identified as a priority.
The training itself was excellently delivered, with the right mixture of content and humour. The officers found the day both informative and shocking.
As a service unit we have implemented many of the recommendations which arose on the training day.
Richard W Harvey
ENVIRONMENTAL HEALTH MANAGER