“Quell recently delivered training to staff in the NI Courts & Tribunals Service and it was very well received. I was impressed with the attention to detail – the pre-course identification of the training needs and the main areas to cover was invaluable as they obtained a clear overview of the context of the work and the need for awareness in conflict management and personal safety.
This meant that the trainer Will Holland was able to adapt the training to the specific issues raised. This kept it interesting and he used his own personal experiences to help illustrate learning points. It was interactive and the (usually dreaded) role plays helped to highlight potential pitfalls and solutions when people find themselves in confrontational and aggressive situations. The standard of service was excellent and appropriately tailored to suit our business needs and I would be glad to recommend using this training provider again.”
Corporate Development Manager
Human Resource Unit
NI Courts & Tribunals Service