Translink are happy to have partnered with Quell Training Ltd to support with our training needs for conflict management.
It was clear from the outset that they were prepared to put in the time and effort to research our organisation, giving them a thorough understanding of our market and what we needed to achieve from this training.
Quell personnel took time to visit Translink management and staff to discuss the main areas of concern of our work-force arising from the conflict situations which they face daily. This preparation ensured Quell was able to put together a comprehensive package to suit our needs.
The training delivered gave all the trainees an opportunity to participate actively and work towards practical and usable solutions. I believe that both management and staff at Translink have benefited from and enjoyed the experience of learning from Quell’s highly qualified trainers. They are an approachable and professional team who have a genuine understanding of how conflict situations can be identified and resolved.
Mr Donald Connolly