Dealing with Difficult People Training
What kind of job do you think needs this type of training is?
Well we can tell you at Quell a long list of jobs in the public, private and voluntary that actually does attend our training courses; however the problem we encounter from many staff is the admittance at times that they actually do face or encounter dealing with difficult people.
Our training firstly deals with the types of personalities and problems that staff faces, and then we devise simple but effective proven skills to help prevent, deter and defuse possible escalations.
Everyone has a certain degree of risk to face when dealing with customers, clients or the public but we help our attendees to indentify the changes and also when to “nip it in the bud” before it grows out of control. Training has in the past had a high percentage of it directed towards videos or PowerPoint and therefore lost the interaction of the purpose of the training; we at Quell take a different approach by engaging with the attendees and having them identify the problem, but above all designing a workable solution.
Let’s face it “Dealing with Difficult People training” is always going to be a sensitive subject, from people not wanting to admit they face abuse or aggression, through to others who do have their own coping mechanisms to deal with issues. But trust us when we say if you work with difficult people it is only a matter of time before something goes wrong if not addressed or tackled correctly, so why not take that step and talk to us about how we can help you deal with these issues relating to the prevention of abuse, threats and assaults.
If you would like to know more about we have helped organisations and individuals to professionally understand what we know is Dealing with Difficult People Training then contact us on the details below.