We are pleased to announce that Quell in Partnership with Maybo is now delivering eLearning Lone Working and Conflict Management & Personal Safety, offering another way to keep your staff safe.
Two unique and innovative e-Learning courses, which will be available to all sizes of organisations.
The courses are very simple to register for you and your staff, we then maintain and monitor all activities on your behalf, therefore, taking the pressure and strain off you.
You will find the courses not only competitive in price but also effective in maintaining your staff effectiveness and overall levels of staff safety.
These e-learning courses can be used for an array of training advantages from:
- Induction of new staff
- Annual refresher training (Low Risks)
- Refresher training after an incident
- Added value when used alongside practical sessions
- Staff who have been assessed as low level
The Three Courses we are offering are below and more details can be obtained by contacting us at Quell:
Reducing Conflict and Violence Risks – COVID-19 Edition
Course Length – 20 mins approx
Course cost – £20 + vat per person
Note: Certification given at the end of the complete course (CPD)
This eLearning course explores the risks we may experience and the steps we can take to reduce conflict during these challenging times when working in customer-facing roles.
It highlights how we can communicate positively with customers and keep everyone safe, and has been updated to include advice relevant to COVID-19, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants.
- Proactive measures to reduce conflict and risk during restrictions
- Key messages and employer considerations
- Personal safety guidance
- Addressing behaviours of concern
- Actions following an incident
Safer Lone Working
This eLearning programme explores the risks we may experience when working alone and the steps we can take to increase our personal safety.
Course 1 | Lone Working | 30 minutes
This course is for those staff that work alone as part of their role
Section 1 | Risks, Vulnerabilities of Lone Working
Section 2 | Risk reduction Measures we can take to prepare for Working Alone
Section 3 | reducing Risk when Travelling Alone
Section 4 | Reduce Risk when arriving at a Premises
Duration: 30 minutes (approx)
Conflict Management & Personal Safety
This eLearning programme is designed for people working in public-facing roles who may encounter conflict or workplace violence. It contains two courses, each with three sections.
Course 1 | Preventing Conflict and Reducing Risk | 1 hour 20 minutes
This course is for people who regularly interact with customers or members of the public in their role.
Section 1 | Risks, Rights and Responsibilities | 30 minutes
Section 2 | Understanding Human Behaviour | 30 minutes
Section 3 | Positive Interactions and Choices | 20 minutes
Course 2 | De-escalation Skills | 55 minutes
This course explores de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety.
Section 1 | Dynamic Risk Assessment and Decision Making | 20 minutes
Section 2 | De-escalation Skills | 20 minutes
Section 3 | Personal Safety and Post-incident | 15 minutes
Duration: 2 hours 15 minutes (approx)
By completing or passing any of the e-Learning, you will attain the certificate Quell / Maybo e-Learning Certificate that you will be able to print straight away.