range of knowledge and
experience we hold.
Dublin City Council
Comhairle Cathrach Bhaile Átha Cliath
follow-up provided to management after the training was particularly useful."
Corporate Development Manager
Human Resource Unit
NI Courts & Tribunals Service
suit our business needs and I would be glad to recommend using
this training provider again.”
Head of Flagship Services
I would recommend the services of Quell.
the risks you or your staff face?
What is Workplace Violence?
Workplace Violence is an overarching term relating to the areas of Management of Violence and Aggression, Conflict Management, Lone Working, Personal Safety and Dealing with various degrees of difficult people through to Physical Intervention which incorporates escorting, disengagement and holding that has been both legally and medically risk assessed.
The more informed everyone is about what to do when faced with abuse, threats and possible assaults in the workplace, the more self aware and confident everyone will be in dealing with the situation. With us, you’ll receive a workable and realistic training programme designed for both managers and staff, and also assistance with reviewing existing systems or implementing new polices and procedures to enable the organisation to operate safely and within the boundaries of legislation.
eLearning has arrived at Quell
We are now providing added value to our service by offering four unique packages that will undoubtedly suit many organisations.
What we are offering is a simple way to introduce effective and realistic training into your organisation that will not only suit your budget, but offers the flexibility of easy access and helps ensure best practice.
The e Learning does not replace practical sessions, but is a vital tool for the following:
- Induction of new staff
- Refresher training
- Temporary staff
- Added value when used along-side practical sessions
- Staff who have been assessed as low level
Packages address an array of identified risks from conflict, personal safety and the added value of a bolt on lone worker module to assist in delivering good practice.
eLearning is suitable for all sizes of companies and budgets. If you would like more information or to experience our new demo then please contact a team member at Quell.
Why Choose Security Training with us?
We have worked within this Industry for many years and have seen the changes come thick and fast from the Security Industry Authority (SIA), and we also know that this will continue to be the trend for some considerable time in the future.
The experience we have grasped has enabled us to fully understand the degree of fears that can be associated with them, inclusive of the concerns many people have had within organisations trying to get to grips with the different roles required to operate legally, inclusive of individuals requiring the right qualification to gain employment. The requirements are clear and the licensing is strict, but our relationships with all awarding bodies and licensing authorities are strong which ensures we can always help you get the right qualification you need.
Click on the course below for more guidance or contact us at Quell
These are only a selection of our vast client list portfolio:
Workplace Violence Courses: Triggers We all have had incidents when we have been working and someone says something to annoy us. This could be by a fellow member of staff or even outside the workplace e.g. member of public, customer or client, but one of the most frustrating comments or phrases that can make us […]
Work Related Violence Training Work related violence training is yet another phrase that we come across now on a regular basis, as someone has heard from someone else or they have attended a seminar on Health & Safety and remember it is something that may need addressed, but still are not sure of what […]
This course has become one of our fastest development courses for managers over the recent months, in both the United Kingdom and within the Island of Ireland. It has alerted those in roles of responsibilities to the risks faced by staff and the consequences of not being proactive in protecting staff. The course has not […]
We at Quell over the years have been approached by many different organisations within our sector of workplace violence, from panic alarms to different types of training aids, but a high degree of our clients know how cautious we have always been at putting the name of Quell against a certain product, a lot of […]
Dealing with Challenging Behaviour Training is now a priority….. This is something we at Quell have been discussing this year already as Dealing with Challenging Behaviour Training is now a priority for most organisations trying to prevent incidents of workplace violence. We have been actively working with organisations from the Public, Private and Community & […]
Safety Awareness Training The term ‘ Personal Safety Awareness Training ’ is another heading that recently appears to being put out there as another form of training, but realistically it is Personal Safety Training just with the word “Awareness” added. Personal Safety Training is a key area that any employer should […]
Recently when delivering a session on Lone Worker Training an attendee commented before I had even started my session that he did not need the training, as he had done the job for 20 years and all he needed to remember was if he got in a difficult situation was to have no witnesses! I […]
At the moment there are many pieces of new technology being touted as the newest way to keep ourselves safe. Whilst I agree that this new equipment is very useful and very practical I do at times get a little concerned that lots of organisations are buying this technology and equipment and seeing it as […]
Over the past few years not only have our services been requested to help reduce workplace violence by implementing new procedures or revise training delivery, but we have been inundated this year for us to speak at various forums on various subjects relating to violence in the workplace. Our experience in engaging with the audience […]
It still surprises me sometimes that when I ask organisations (throughout multiple sectors), ‘do they have a plan if a member of staff is threatened or assaulted’? That I still get the response, ‘we would ring Human Resources’ and then they reply, ‘we would ring the PSNI’. That all sounds great on paper, but when […]