Privacy Policy

We have been established since 2005 and started as Blue Training Solutions Ltd, and then in 2010 after expansion we then were rebranded to Quell Training Ltd (Quell). Our speciality is in the provision of training and services in the management of work-related violence and accredited security training.

Our privacy compliance when handling and processing personal data in line with the EU General Data Protection Regulation 2018 (GDPR) and other data protection laws and require all our employees, clients and suppliers to comply. Quell has a nominated Director responsible for Data Protection compliance and we make the relicense with the UK Information Commissioner’s Office (ICO) on an annual basis. Registration number: Z9627469

Your rights
You have the right to request access to the personal data we hold, have it rectified or erased and to know how long we will hold the information. You have the right to withdraw consent of your personal information for direct marketing.

To make a request or have any queries please email your request or changes to info@quelltraining.com. We will ask you to verify your identity before proceeding. If we are unable to comply with your request, we will notify you.

To help us keep your information and preferences of use of your personal data up to date please email info@quelltraining.com. Or contact us on 02890 424362 if your personal information or preferences change.

When do we collect your personal data?
We collect and process personal data that is provided by you, your organisation or an organisation that is representing you to us.

This could be (but is not exclusive to) via our website, online and/or paper forms, social media, letter, email or phone when enquiring about our services, during correspondence, entering into an agreement with us as a client or supplier, setting up your account, placing and sending orders or during a training course.

The individuals we, or our approved consultant suppliers such as trainers and advisors, collect personal data on can include approved suppliers, client contacts (decision makers, administrators and invoicing contacts), course delegates and trainers.

When providing other individuals’ personal data to Quell it is your responsibility to ensure that you have obtained consent from the individuals for Quell to collect and process their data.

What sort of personal data do we collect?
For client / supplier contacts the data collected can / may include name, title, job role, company name, telephone/mobile number, email address, address, and date of birth for accredited courses.

Financial information held for the BACS payment of invoices are your bank name, sort code and account number. Quell do not write down or collect credit / debit card information.

For learners including trainers, we collect information relevant to the training and records required. This can include your name, contact information, gender, date of birth, employer, level of training, passmark and further information as relevant such as copies of certificates relevant to the training, Passport Photographs or any additional identification as per awarding body standards.

How long do we keep your personal data?
For legal, contractual and audit reasons we keep your data for a reasonable time and as long as the law requires. We keep all course and learner related information indefinitely for future certification and verification purposes.

How do we use and share your personal data?
We use your data legitimately, as might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. This can include the provision of contracted services to / from you, to administer and coordinate, invoice and make payment, to reply to / make support requests, handle queries and raise issues and to record and certificate training courses.

It also enables us to review and monitor our suppliers, training delivery, consultancy services, trainers, centres and learner feedback to continuously improve our customer service and products.

Quell does not share personal information other than with the individual, client or supplier who provided the information, our employees and trusted third party consultants and sub-contractors (such as trainers) or for certificate verification purposes and only with other 3rd parties if required to do so by law.

Certificate replacements
There are instances where copies of Learners certificates can be provided:

• Please email requests for copies to info@quelltraining.com. supplying first and last name, date of birth and the level of the training certified. Please also note there is a charge of £10 plus VAT for this administration service
How do we process and protect your personal data?

Once received, Quell process your data on secure systems:
Quell have procedures and security measures in place to protect your information from access by unauthorised individuals. Quell’s systems are cloud (Microsoft 365) based and are accessed by individual logins that control the level of access of the user. Logins are controlled centrally by Quell with only employees.
How we use cookies on our website

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Guidance

When providing information to Quell about another person you must ensure you have obtained the appropriate consent from the individuals for their data to be processed by Quell and notify them of how that information will be used.
Changes to This Privacy Statement

We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the “last updated” date at the top of this statement. If there are material changes to this statement or in how Skills for Security will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how Skills for Security is protecting your information.