Dealing with Difficult People Training What kind of job do you think needs this type of training is? Well we can tell you at Quell a long list of jobs in the public, private and voluntary that actually does attend our training courses; however the problem we encounter from many staff is the admittance at…[Read More]
We at Quell over the years have been approached by many different organisations within our sector of workplace violence, from panic alarms to different types of training aids, but a high degree of our clients know how cautious we have always been at putting the name of Quell against a certain product, a lot of…[Read More]
Personal Safety Training is becoming more recognised It is clear to us at Quell that over the years the subject of Personal Safety Training has had a bad run, and this can be put down to the delivery or context it was used. Personal Safety is a serious subject in many business sectors and at times has…[Read More]
Workplace Violence Training: Am I accountable as a Manager? This question is always asked on one of our workshops and it came to light after a member of staff reacted to a threat received from a member of the public, while carrying out their job role. The simple answer is that it is everyone’s responsibility to take…[Read More]
Dealing with Violence in the workplace Dealing with Violence in the workplace is a very powerful and sensitive subject for many employers and employees, as it can have massive consequences if not dealt with or prevented correctly. The subject of any type of Violence in a person’s life has the victims suffering from depression, lack…[Read More]
Lone Working Training in Southern Ireland You may be surprised to learn that we at Quell have had a significant interest and influx of requests for training from the South of Ireland, and the interest levels seem to be continuing each week. What can this be put down to? Employers? Realising that they have a…[Read More]
Dealing with Aggressive Customers in Retail Sector Recently we have been requested to design specific programmes for the retail sector as they have identified a clear risk to staff, however at first glance of the title it may appear to be a simple problem? The problem in retail we have recently encountered is not just…[Read More]
Dealing with Violence in the Workplace Training Whenever we mention the subject of workplace violence to our new clients, the expression we often encounter does sometimes initiate us to reply with “it’s not as bad as it sounds”.
Flying away from aggressive behavior As the economy emerges from the financial crisis of 2008, people have more disposable income to work with. So as a result air travel is on the rise. With more and more people opting for a foreign holiday, naturally there will be an increased number of people making use of…[Read More]
Dealing with Aggression in Education Aggression/bullying in learning environments is an ever growing concern. With beatings, death threats, and 24-hour harassment via technology, bullying has become a dangerous, life-threatening epidemic. It is an ever more popular approach for schools to take a zero tolerance policy on bullying. But how do they go about enforcing this?…[Read More]