Lone Worker Training: Unacceptable Behaviour? Our Lone Worker Training has yet again, gained momentum at all levels. From training people responsible on the actions required through to the staff on how they are affected by procedures and policies, but more importantly how they can feel more confident when faced with unacceptable behaviour. So what…[Read More]
At Quell we have been asked if Aggressive Behaviour training for staff is beneficial, or is it just something to put on the training records when they are audited for a contract or have to prove competency. Aggressive Behaviour training is not just something which is thrown together at last moment, but is designed specifically…[Read More]
Personal Safety Training Why? Recently whilst carrying out training needs analysis within an organisation the above question was asked. The person asking the question did not ask it in a callous way or indeed mean any intent of questioning the training to be provided, but it was asked in the manner of why has it…[Read More]
Personal Safety Training is becoming more recognised It is clear to us at Quell that over the years the subject of Personal Safety Training has had a bad run, and this can be put down to the delivery or context it was used. Personal Safety is a serious subject in many business sectors and at times has…[Read More]
Workplace Violence Training: Am I accountable as a Manager? This question is always asked on one of our workshops and it came to light after a member of staff reacted to a threat received from a member of the public, while carrying out their job role. The simple answer is that it is everyone’s responsibility to take…[Read More]
Don’t risk Lone Worker Safety to cut costs The majority of people who hear the above statement of, ‘don’t risk Lone Worker Safety to cut costs’ would immediately think that it does not happen. However through recent research it is becoming more apparent that certain aspects of ensuring staff safety is being put down to…[Read More]
Recently whilst carrying out training needs analysis within an organisation the above question was asked. The person asking the question did not ask it in a callous way or indeed mean any intent of questioning the training that was being provided, but it was asked in the manner of why has it got to a…[Read More]
Dealing with Violence in the workplace Dealing with Violence in the workplace is a very powerful and sensitive subject for many employers and employees, as it can have massive consequences if not dealt with or prevented correctly. The subject of any type of Violence in a person’s life has the victims suffering from depression, lack…[Read More]
This was a question asked from a person who enquired about information on the training we provide. It is a very relevant one and does highlight the confusion some people may think of when looking into what we do as a training company. What is confidence training and what effect does it have on…[Read More]
Preventing Workplace Violence Training and why? A manager for a public service rang me recently to talk about preventing workplace violence training, and then went on to tell me that no-one takes him seriously especially his senior management. As part of this discussion I explained to him that a high percentage of people who don’t understand…[Read More]