Workplace Violence Courses: Triggers We all have had incidents when we have been working and someone says something to annoy us. This could be by a fellow member of staff or even outside the workplace e.g. member of public, customer or client, but one of the most frustrating comments or phrases that can make us…[Read More]
This course has become one of our fastest development courses for managers over the recent months, in both the United Kingdom and within the Island of Ireland. It has alerted those in roles of responsibilities to the risks faced by staff and the consequences of not being proactive in protecting staff. The course has not…[Read More]
We at Quell over the years have been approached by many different organisations within our sector of workplace violence, from panic alarms to different types of training aids, but a high degree of our clients know how cautious we have always been at putting the name of Quell against a certain product, a lot of…[Read More]
Dealing with Challenging Behaviour Training is now a priority….. This is something we at Quell have been discussing this year already as Dealing with Challenging Behaviour Training is now a priority for most organisations trying to prevent incidents of workplace violence. We have been actively working with organisations from the Public, Private and Community &…[Read More]
Safety Awareness Training The term ‘ Personal Safety Awareness Training ’ is another heading that recently appears to being put out there as another form of training, but realistically it is Personal Safety Training just with the word “Awareness” added. Personal Safety Training is a key area that any employer should…[Read More]
Recently when delivering a session on Lone Worker Training an attendee commented before I had even started my session that he did not need the training, as he had done the job for 20 years and all he needed to remember was if he got in a difficult situation was to have no witnesses! I…[Read More]
At the moment there are many pieces of new technology being touted as the newest way to keep ourselves safe. Whilst I agree that this new equipment is very useful and very practical I do at times get a little concerned that lots of organisations are buying this technology and equipment and seeing it as…[Read More]
Over the past few years not only have our services been requested to help reduce workplace violence by implementing new procedures or revise training delivery, but we have been inundated this year for us to speak at various forums on various subjects relating to violence in the workplace. Our experience in engaging with the audience…[Read More]
Lone Worker Training: Unacceptable Behaviour? Our Lone Worker Training has yet again, gained momentum at all levels. From training people responsible on the actions required through to the staff on how they are affected by procedures and policies, but more importantly how they can feel more confident when faced with unacceptable behaviour. So what…[Read More]
At Quell we have been asked if Aggressive Behaviour training for staff is beneficial, or is it just something to put on the training records when they are audited for a contract or have to prove competency. Aggressive Behaviour training is not just something which is thrown together at last moment, but is designed specifically…[Read More]