Crisis Management Training in Ireland Over the years we have been delivering crisis management in Ireland in its various forms that relate to workplace violence, and recently more and more companies are requesting the training to be directed to their concerns instead of the run of the mill generic training that some have received over…[Read More]
Dealing with Aggressive Customers in the Retail Sector The issue The poll of 800 shop workers by ‘The Recruitment Website’ found that almost all of them had regularly suffered abuse with almost two out of three workers claiming that they had been shouted and sworn at. In the workplace, one of the most difficult situations…[Read More]
Risk Assessing of Staff in Workplace Violence Should I carryout Risk Assessing of Staff in Workplace Violence or wait to see what may or may not happen?
Dealing with Aggression Training Nobody likes to openly admit that they are faced with aggression or that they are unable to cope with incidents, or need to consider dealing with aggression training, but some members of staff have become a little distracted from the fact that sometimes they can be in a situation where their…[Read More]
Personal Safety Training (Stalking) Recently we received a request for personal safety training, but to also include concerns staff had with the subject of stalking. On first listening to the request everyone in the team did think the worst case scenario, however when we met the clients and staff it was apparent that this was…[Read More]
De escalation Training Quell always likes to help companies small and large understand the risks they face, and more importantly if needed clarification on the training required. Recently a company requested that we supply a workshop specifically looking into the skills to de escalate members of the public when staff are visiting off site locations.
Antisocial Behaviour: Personal Safety Training We all know that a week does not go by when you hear the subject of anti social behaviour being mentioned, whether it is through a story from the media of an assault or damage of building or monument, right through to a politician with his version of how…[Read More]
Lone Working Training: Have you ever assessed yourself The above question is asking you if you have ever done or not done a quick assessment on yourself when lone working. What do I mean in this context, well what I am asking you to do is at point during your day, ask yourself the…[Read More]
Dealing with Difficult Situations Courses The subject of dealing with difficult situations is always a sensitive subject for many different industries and especially those who may have to work alone. As we draw closer into 2014 some of us may let our own personal safety slide a little and worse even forget about our responsibilities…[Read More]
Does Telephone Conflict Training Work We all use the telephone more than ever for both personal and professional use, but within many organisations answering or dealing with business over the telephone can be a very stressful thing, and especially for people who have to deal with a high degree of abuse that sometimes does…[Read More]