Quell Training

Posts tagged: Dealing with difficult and violent people

Dealing with Violence in the workplace Dealing with Violence in the workplace is a very powerful and sensitive subject for many employers and employees, as it can have massive consequences if not dealt with or prevented correctly. The subject of any type of Violence in a person’s life has the victims suffering from depression, lack…[Read More]

  This was a question asked from a person who enquired about information on the training we provide. It is a very relevant one and does highlight the confusion some people may think of when looking into what we do as a training company. What is confidence training and what effect does it have on…[Read More]

In customer service jobs we come across this problem quite often, and the result can be due to someone that is either frustrated with the organisation or the person in front of them. Some training over the years that I have seen has been giving tips on how to judge the distance, for instance imagine…[Read More]

Lone Working Training in Southern Ireland You may be surprised to learn that we at Quell have had a significant interest and influx of requests for training from the South of Ireland, and the interest levels seem to be continuing each week. What can this be put down to? Employers? Realising that they have a…[Read More]

Dealing with Aggressive Customers in Retail Sector Recently we have been requested to design specific programmes for the retail sector as they have identified a clear risk to staff, however at first glance of the title it may appear to be a simple problem? The problem in retail we have recently encountered is not just…[Read More]

This question is a popular question from customer facing staff and with it comes the emotion of the consequences of what to do if the person fails to let go. I am sure anyone reading this will have their own ideas of how to handle this situation, from lashing out, to wrestling them to the…[Read More]

Dealing with Violence in the Workplace Training Whenever we mention the subject of workplace violence to our new clients, the expression we often encounter does sometimes initiate us to reply with “it’s not as bad as it sounds”.

Flying away from aggressive behavior As the economy emerges from the financial crisis of 2008, people have more disposable income to work with. So as a result air travel is on the rise. With more and more people opting for a foreign holiday, naturally there will be an increased number of people making use of…[Read More]

Dealing with Aggression in Education Aggression/bullying in learning environments is an ever growing concern. With beatings, death threats, and 24-hour harassment via technology, bullying has become a dangerous, life-threatening epidemic. It is an ever more popular approach for schools to take a zero tolerance policy on bullying. But how do they go about enforcing this?…[Read More]

Crisis Management Training in Ireland Over the years we have been delivering crisis management in Ireland in its various forms that relate to workplace violence, and recently more and more companies are requesting the training to be directed to their concerns instead of the run of the mill generic training that some have received over…[Read More]