Physical Intervention Courses: When is it needed? We at Quell receive enquires every week for our tailored courses in respect of Personal Safety, Lone Working or Conflict Management and after a discussion with one of the Quell team they do ask if we feel they may need a physical skill as well to help staff…[Read More]
How do I make my reception safer for my staff? Risk Assessment This question came through our website yesterday and for us to answer is difficult but not impossible, but it does also tell us that some members of staff are realising that they may need to make adjustments to ensure their staff are…[Read More]
Harassment Training (Personal Safety) When anyone within the workplace describes the subject of Harassment … it does pose the thought of internal conflict between members of staff. However from our experience this has also been from external persons as well.
Personal Safety Training (Stalking) Recently we received a request for personal safety training, but to also include concerns staff had with the subject of stalking. On first listening to the request everyone in the team did think the worst case scenario, however when we met the clients and staff it was apparent that this was…[Read More]
De escalation Training Quell always likes to help companies small and large understand the risks they face, and more importantly if needed clarification on the training required. Recently a company requested that we supply a workshop specifically looking into the skills to de escalate members of the public when staff are visiting off site locations.
Antisocial Behaviour: Personal Safety Training We all know that a week does not go by when you hear the subject of anti social behaviour being mentioned, whether it is through a story from the media of an assault or damage of building or monument, right through to a politician with his version of how…[Read More]
Dealing with Difficult Situations Courses The subject of dealing with difficult situations is always a sensitive subject for many different industries and especially those who may have to work alone. As we draw closer into 2014 some of us may let our own personal safety slide a little and worse even forget about our responsibilities…[Read More]
Managing Lone Worker Courses: But am I legally required? This email question was sent to us via our website “Ask us a Question” The answer seems straight forward enough, but a lot of people and organisations are still failing to see the importance of managing lone worker courses and are simply either hoping that nothing…[Read More]
This is a frightening subject to a lot of people and I have seen many ideas and tools on the internet to help you keep safe, but when you go through some of them they can be a little long winded and go into far too much detail, so therefore it then makes people forget…[Read More]
Meetings off-site, making home visits to clients are usually carried out by lone, mobile or home workers, however please remember when we talk about Lone, Mobile or Home workers, we are looking at someone who does not have immediate help or assistance.