Conflict Management Train The Trainer – Reducing workplace violence
Quell offer the widely recognised Maybo train the trainer package that offers a complete conflict management training service on all aspects of dealing with workplace conflict.
Tailoring conflict resolution training and certification to meet needs
Before any conflict management training is agreed Quells experienced conflict managers will carry out a training needs analysis. This will ensure that training is designed and delivered to suit the needs of the staff, service users and the organisation. Maybo packages have pioneered scenario-based training in conflict management and personal safety, and each course incorporates real scenarios that are encountered by the staff being trained.
If the staff or employer would like recognised certification the course can be City & Guilds accredited.
Conflict management and personal safety
This core conflict management training covers how to prevent and defuse conflict and reduce risk. The learning includes:
- Health and Safety responsibilities
- Policy and guidance
- Identifying flashpoints
- Proactive service delivery
- Risk reduction and lone working
- Verbal and non-verbal messages
- Calming skills
- Managing incidents and post-incident considerations
Maybo’s scenario-based conflict resolution training requires skilled facilitation. Our trainers have a professional background in managing violence ‘first hand’ in a range of sectors. They then undergo a comprehensive ongoing development programme to ensure they are always best placed to help people find better ways of dealing with conflict.
If you require your organisation to have staff become trainers in conflict management, then please contact us at Quell to see how we can help design a package for your staff.