Quell Training

Conflict Management

Ensure compliance with our conflict management training.

Conflict Management Training

Could you deal with an aggressive individual in a legal and safe manner? What steps can you take to ensure your own and other’s safety?  What would you do if you or a colleague, customer or anyone was verbally abused, threatened or potentially assaulted?

These are really important questions for anyone working in a role where conflict management may be required. Having the right answers to these questions is even more important and that is where Quell can help.

Our Conflict Management Training will address issues specifically directed towards your risks and help prepare you to deal confidently and effectively with situations that can effect a person’s safety.  It aims to increase your knowledge and awareness of workplace violence and personal safety.


Quell Conflict Management Training

Our training will equip you with the proven skills you need to assess risk, avoid conflict, communicate effectively and diffuse a difficult situation.  We will also look at high risk conflict and what you need to consider after an incident occurs.

On the training we use, scenario based learning involving realistic scenarios to prepare staff for situations they are likely to face within their job role.

Training will cover the following key objectives:

  • Understanding the Health & Safety Regulations and the legal implications that relate to specific job roles;
  • Identifying behaviour that indicates an escalation towards confrontation, taking the appropriate action to calm and defuse the situation;
  • Understanding triggers and inhibitors so as to reduce the threat of violence within the workplace;
  • Selecting the most appropriate course of action so that effective communication skills can be achieved with the aid of scenario-based training;
  • Identifying relevant and useful skills and techniques in relation to personal safety in the working environment.
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Quell provided lone worker training for experienced homeless services’ workers from Dublin City Council and Housing First. The training was tailored for the level of experience of staff and we received very positive feedback from all who attended. The suggestions and follow-up provided to management after the training was particularly useful.

Quell have been exceptional in arranging personalised conflict management training for my teams. I have worked with them several times across more than one hotel. Will and Hilary have been very patient and accommodating in tailoring the material and delivery to our specific needs and challenges as a business. The trainings delivered helped in ensuring our teams were able to deal with day-to-day situations confidently and safely. I will continue to use Quell in all future conflict management training needs.
Danya Salem
General Manager | Ibis Bristol Centre, IBIS HOTELS

Let’s Discuss Conflict Management

Quell is here to help with conflict management in your organisation and ensuring your policies and procedures comply with the relevant standards.