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We have created a video library focused on the prevention of workplace violence. We share our knowledge, expertise, insights and provide a flavour of the consultancy and training we deliver everyday to our clients.

These videos are shared to our Youtube channel. You can browse our videos below and subscribe to our channel so you don’t miss any!

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This channel is information around our core subject of "Workplace Violence" and looks at advice, ideas and solutions that may help you to reduce the risks and increase your personal safety.

Workplace Violence affects everything from retail, Hospitality, Travel, Housing and Public service employees, so why not take a few moments to look through our videos and see if they encourage you to take action to improve your own or your employee's safety.

Subscribe or visit our other social media pages to seek advice or guidence.

We look forward to seeing you on our social media platforms and remember to say "Hi"

Quell Training
Blocks to Communication are something that can be very simple to identify, but something that can be difficult to rectify. Some of the incidents that we at Quell have been involved in have been from staff not being able to communicate effectively with a customer, guest, resident, or member of the public and therefore resulting in some form of the altercation. In this short video, we highlight the basic signs and ideas of how to work together to improve your personal safety. Never take for granted that someone not communicating with you is because they don’t like you personally, your role or the company you represent as other factors can contribute to the block. At Quell we try to show you solutions on how to either ensure the safety of your staff or even promote your own safety while working, so if you follow our links below you may find a video that can give you a solution or idea if the unforeseeable occurs. Quell Training: https://quelltraining.com Follow us at Linkedin: https://lnkd.in/eFjg2-W Watch us on YouTube: https://lnkd.in/geG8w8A #quelltraining #workplaceviolence #workplaceviolenceprevention #personalsafety #loneworking #staysafe #loneworker #blockstocommunication
Blocks to Communication & Staff Safety
YouTube Video VVUzaWxuczN5bk54MlI2V0VFTzFDR0FBLmZvanVLSi03OENB
The importance of “Physical Security” is something that some organisations don’t consider as important, then on top of that the standard of “Customer Service” is covered in a training course, so many will think that it’s a subject not worth thinking about. Some of the organisations we have worked with have gone through quite a lot of security companies as the security provider has not met the brief or not kept the standards high during the contract. In this video, we highlight that both “Physical Security” & “Customer Service” should both be assessed and addressed to assist in reducing incidents of abuse, threats and physical assaults linked to workplace violence. The number of organisations we at Quell have worked with to promote staff safety has originated from improving the standards of the Physical Security” and therefore ask you to think have you considered that this subject may be the causation of the risks your staff face whether in Retail, Hospitality, Transport or Commercial Buildings? If you want to know more about our approach to promoting staying safe from workplace violence, then visit us at our social media sites below or visit us at Quell. Quell Training: https://quelltraining.com/ Follow us at Linkedin: https://lnkd.in/eFjg2-W Watch us on YouTube: https://lnkd.in/geG8w8A #quelltraining #workplaceviolence #workplaceviolenceprevention #personalsafety #loneworking #staysafe #loneworker #customerservice #customercare #security
Physical Security & Customer Service
YouTube Video VVUzaWxuczN5bk54MlI2V0VFTzFDR0FBLjF1M19CamQ0MGxr
The issue with buying certain types of items related to your personal safety is "Why Really Bother" then the other end of the scale concerning the workplace is "My Company Should Pay" so starts the vicious circle of who is responsible when something happens ... This video highlights something that is both practical and cost-effective as anyone that drives or rides a motorised vehicle will have had or possibly will have a flat tyre at some stage. Therefore we explain a few ideas of why you should consider purchasing tyre fix/foam repair/sealant, as this is an essential item to promote your personal safety while travelling, including it, does not need to cost the earth. At Quell we try to show you ideas on how to either ensure the safety of your staff or even promote your own safety while working, so if you follow our links below you may find a video that can give you a solution or idea if the unforeseeable occurs. Quell Training: https://quelltraining.com/ 7 Things to carry when alone: https://youtu.be/ek-Jm8Xd2E0 Follow us at Linkedin: https://lnkd.in/eFjg2-W Watch us on YouTube: https://lnkd.in/geG8w8A #quelltraining #workplaceviolence #workplaceviolenceprevention #personalsafety #loneworking #staysafe #loneworker #Tyrefoam
Tyre Repair Foam - Personal Safety Equipment
YouTube Video VVUzaWxuczN5bk54MlI2V0VFTzFDR0FBLm1NRXhJbVRLNDRV
Customer Service and the term Workplace Violence in some sectors probably don’t see the connection, however from our experience of dealing with workplace violence incidents we come across it when a staff member has frustrated, upset, or lost control of the situation with a customer, guest, client or passenger. We at Quell always help our clients find new ways to effectively deal with situations, but as we say sometimes it can be down to how the staff member responds to a person, it may sound harsh but are they suited to the role? In this short video, we highlight some ideas that may give you something to think about if you want to reduce risks and protect staff. Customer Service is something that everyone in a customer-facing role should be good at as you are representing not only your company but that of your colleagues and from our experience, some staff have been assaulted because of the actions of another member of staff not acting professionally. If you are interested in reducing risks and improving staff safety then visit us at our website or see our social media platforms that give advice and guidance that may help you. Quell Training: https://quelltraining.com/ Follow us at Linkedin: https://lnkd.in/eFjg2-W Watch us on YouTube: https://lnkd.in/geG8w8A #quelltraining #workplaceviolence #workplaceviolenceprevention #personalsafety #loneworking #staysafe #loneworker #customerservice #customercare
Customer Service & Workplace Violence
YouTube Video VVUzaWxuczN5bk54MlI2V0VFTzFDR0FBLjFxNllMTUJQRk1B
The reporting of workplace violence is something that sometimes can be overlooked because of pressures from both professional and personal, however, we have to remember that when an individual abuses, threatens or physically assaults a member of staff there is a high chance that individual has done it to someone before and no doubt will continue to act in an unacceptable manner. We at Quell work within many sectors and assist in developing methods to reduce risks from workplace violence and one of the key factors that enable organisations to reduce risks is the use of a good reporting/recording system to assist in identifying the specific threat and then enabling action and changes to reduce repeat incidents. If you are interested in reducing risks and improving staff safety then visit us at our website or see our social media platforms that give advice and guidance that may help you. Quell Training: https://quelltraining.com/ Follow us at Linkedin: https://lnkd.in/eFjg2-W Watch us on YouTube: https://lnkd.in/geG8w8A #quelltraining #workplaceviolence #workplaceviolenceprevention #personalsafety #loneworking #staysafe #loneworker #whyreport
Why Report Workplace Violence?
YouTube Video VVUzaWxuczN5bk54MlI2V0VFTzFDR0FBLmtVMFhKbkFIQUow
Drone and staff safety is something that you would never think be in the same sentence, however, from working with our clients over the past few months and listening to the increase of drones flying into or close to the respective business has caused some of our clients to reassess this ever-growing risk. We at Quell are always looking and listening for new risks to help keep ahead of the possible threat of an incident, plus enabling our clients to have countermeasures and systems in place to minimise the consequence. This type of risk will be put down by some as a minor issue and no doubt will be something that will probably be laughed at … but be assured that we have met new clients that have taken this very seriously as their premises/locations have been potentially broken into or vandalised by someone and they have all occurred after the sighting of a drone. Overall, we do not need to think that every drone in the sky is related to a potential crime, however, is it not worth thinking about what measures you already have in place and have informed your own staff on the actions to take if a drone is seen near your workplace. Finally, the legal system from the Police, Civil Aviation Authority (CAA) and the Information Commissioners Office (ICO) all direct these issues to each other at times, therefore it's important for you to know what to do before you to have a incident. If you want to know more on this subject, then visit us at our links below to see if we have made a video on something that will help you keep safe. Follow us at Linkedin: https://lnkd.in/eFjg2-W Watch us on YouTube: https://lnkd.in/geG8w8A #quelltraining #workplaceviolence #workplaceviolenceprevention #virtualclassroomtraining #elearning #personalsafety #loneworking #conflictmanagement #conflictresolution #physicalintervention #dealingwithdifficultpeople #dealingwithdifficultincidents #loneworkingdevices #staysafe #loneworker #drones #drone #staffsafety
Drone (Intrusive) Staff Safety
YouTube Video VVUzaWxuczN5bk54MlI2V0VFTzFDR0FBLmY4UGZ1ODZoM0Vr
The subject of having your drink spiked or that of a friend is something that many people have a genuine fear of when out socialising. The awareness of having your drink spiked is something that will assist you in preventing and reacting safely to this act that words cannot express. We at Quell have worked over the past few months with many areas within the hospitality sector and this question has arisen due to both releases from the media and police warnings, so it was decided to make a short video that outlines some of the symptoms and ideas to stay safe. If you want to know more on this subject, then visit www.drinkaware.co.uk for further information and for more videos on personal safety, then visit us at our links below to see if we have made a video on something that will help you keep safe. Spiking of Drinks: https://youtu.be/zbIguqXlvKs Follow us at Linkedin: https://lnkd.in/eFjg2-W Watch us on YouTube: https://lnkd.in/geG8w8A #quelltraining #workplaceviolence #workplaceviolenceprevention #virtualclassroomtraining #elearning #personalsafety #loneworking #conflictmanagement #conflictresolution #physicalintervention #dealingwithdifficultpeople #dealingwithdifficultincidents #loneworkingdevices #staysafe #loneworker
Spiking of your Drink
YouTube Video VVUzaWxuczN5bk54MlI2V0VFTzFDR0FBLkdlSThNRHJsaEFF
Road Rage is something that can take a pleasant day and turn it into a ruined day within the blink of an eye, however it can also have a detrimental effect on any business if the incident occurs with a company vehicle that has organisational marketing/information across it. We at Quell have had an increase recently in clients discussing the subject of road rage and the effects it has had on its staff, so we decided to do a short video highlighting some ideas of how to act when you encounter some form of road rage. Remember the list is endless and each situation has a different effect and outcome, so if this is something that has had an adverse effect or is causing you stress then speak to your manager about your concerns. If you want to know more about how we help organisations in all sectors improve staff safety and understand how workplace violence can disrupt a business, see more of our videos, and join us on our LinkedIn page. Follow us at Linkedin: https://lnkd.in/eFjg2-W Watch us on YouTube: https://lnkd.in/geG8w8A #quelltraining #workplaceviolence #workplaceviolenceprevention #virtualclassroomtraining #elearning #personalsafety #loneworking #conflictmanagement #conflictresolution #physicalintervention #dealingwithdifficultpeople #dealingwithdifficultincidents #loneworkingdevices #staysafe #loneworker
Road Rage - Staff Safety
YouTube Video VVUzaWxuczN5bk54MlI2V0VFTzFDR0FBLl9fd2VzWjlnSWdR
Feeling safe while out walking should be something that everyone can do without the fear or concern of violence or aggression, and it is very unfortunate that we have personal safety equipment designed to keep us safe while doing things that we either enjoy or do to keep healthy, but we do … The “WalkSafe” App is one of these things designed to keep you safe while out walking and it is both free and has no adverts. We at Quell continually look for things that are effective and easy to use that promotes personal safety so take these 10 minutes to see if this “App” is something that will promote your personal safety and reduce the risk while out enjoying the fresh air or socialising with your friends. If you want to take your personal safety seriously, then take a visit to our website or take a look at our social media sites on LinkedIn and YouTube to see if we have something that will help you stay safe. WalksSafe.IO: https://www.walksafe.io Quell: https://quelltraining.com/ Follow us at Linkedin: https://lnkd.in/eFjg2-W Watch us on YouTube: https://lnkd.in/geG8w8A #quelltraining #workplaceviolence #workplaceviolenceprevention #virtualclassroomtraining #elearning #personalsafety #loneworking #conflictmanagement #conflictresolution #physicalintervention #dealingwithdifficultpeople #dealingwithdifficultincidents #loneworkingdevices #staysafe #loneworker #walksafe #walksafeapp
WalkSafe App - Get Home Safely
YouTube Video VVUzaWxuczN5bk54MlI2V0VFTzFDR0FBLllYd2lxQ3NzZ1Fz
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