Quell Training

What Our Clients Say...

The Irish Council for Social Housing has been working with Quell for well over a decade to provide tailored training to our member organisations. This training has been specifically focused on the needs of staff working for approved housing bodies and has always been comprehensive, engaging and excellent quality. Hundreds of approved housing body staff have completed training with Quell through the ICSH, ensuring they are well equipped to deal with challenging situations that may arise through workplace violence or lone working.

Catherine McGillycuddy

Development Specialist (Education and Membership), Irish Council for Social Housing

Quell have been exceptional in arranging personalised conflict management training for my teams. I have worked with them several times across more than one hotel. Quell has been very patient and accommodating in tailoring the material and delivery to our specific needs and challenges as a business. The trainings delivered helped in ensuring our teams were able to deal with day-to-day situations confidently and safely. I will continue to use Quell in all future conflict management training needs.

Danya Salem

General Manager | Ibis Bristol Centre

Robinson Services have worked with Quell for some years in improving our security services delivery and that is both on the organisational approach and that of our staff delivery. Quell have always provided a high standard of delivery and with this has given us the confidence to work in partnership in delivering a quality service to our clients. We would recommend Quell to anyone that requires guidance and information on all aspect of security and the areas of workplace violence that put staff at risk.

Louise MacDonald

Human Resource Director | Robinson Services

Citywatch CCTV Northern Ireland has worked with Quell for several years now. Quell personnel have provided invaluable support by way of training and advice to our company and continue to do so today.
Quell is a highly professional company that truly listen to your company’s needs and take the time to develop a meaningful plan to make a difference.
I would highly recommend Quell.

Jacqueline Crockett

CCTV Manager, Citywatch CCTV Northern Ireland

Would 100% recommend Quell as a company for valuable and essential workforce training. The quality, delivery, and professional approach by Quell and their experience and background makes virtual training engaging for our workforce. The feedback from staff is always very positive. Tuath Staff have demonstrated their training in their roles which support them and Tuath as an organisation to deliver excellent customer service. Each staff member receives certificate and the organisation of the courses and content is excellent. It is a pleasure to work with Quell and will continue to do as we grow and develop into the future . Quell is a highly professional company that truly listen to your company’s needs and take the time to develop a meaningful plan to make a difference.
I would highly recommend Quell.

Charlotte Doyle

Human Resources Manager | Tuath Housing

Prior to March 2020 we had been running regular events facilitated by Quell however COVID 19 restrictions very quickly put a halt to the face to face training for Personal Safety.

Quell rapidly & proactively put a process in place to convert their program to an eLearning/ virtual platform via zoom. Initially, staff were anxious as this was the first time many had delved into digital learning to such a level. Quell supported a pilot program and following this the feedback from staff was so positive that we have not had concerns regarding accessing events from the vast majority of staff. Staff enjoyed the interaction of the Zoom sessions with the completion of polls & breakout rooms for group work which added to their ability for engagement. Staff also commented on Quell’s enthusiasm being just as energetic as face to face. I would highly recommend Quell.

Maria Devlin

Training & Development Manager | Apex Housing

Quell Training has played an intrinsic role in the Training and development of RE:SURE Intelligence Team Leaders and Control Room Operatives within our growing business.  

Having facilitated many courses, Quell Training, in our eyes, is the market leader in terms of relevancy and content.  In particular, the training facilitator was excellent, extremely professional, and very knowledgeable.  Quell has always created a positive learning environment for our employees and geared the courses to precisely what we needed.  I have received nothing but positive feedback from our employees, commenting that they have always come away feeling inspired by valuable new tools and techniques they can implement into our business. 

We believe the skills transferred to our employees during our relationship with Quell Training will continue to resonate and contribute to our business’s continued success.

Yvonne McClenaghan

Control Centre Manager | RE:SURE

At Cushman & Wakefield we deliver high standards and also expect them from those we are associated with and work in partnership with to meet our client’s needs. We requested Quell to put together a package of information to allow ourselves to improve our knowledge of both the Security Industry Authority and the Information Commissioners Office in relation to all information related to the safety and security of our client’s sites, enabling us to understand the various standards required to deliver the highest of service. 

Quell designed, implemented and delivered exactly what we required from both the required knowledge and how their experiences of how to assess risks allowed us to not only understand, but ask questions that would benefit our own knowledge and assist in practical application.

We at Cushman & Wakefield would not hesitate in recommending Quell in assisting organisations in developing their own knowledge of assessing risks and developing procedures in the areas of security.

Paul Ritchie BSc

Partner | Cushman & Wakefield

NIE Networks have been working with Quell for over 10 years to provide exceptional training to our staff in dealing with all aspects of workplace violence.

Quell excel in tailoring their courses to provide highly interactive session which caters for everyone identifying the specific needs of our business.

The feedback from our staff was that they now believe that they are better equipped to deal with the different types of conflict they encounter on a daily basis.

NIE Networks highly recommend Quell and will continue to engage with Quell in the future for all our conflict management training needs.

Looking forward to working with you in the future.

Geoff Cromie

Revenue Services Manager | NIE Networks

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