Ensure compliance with our lone working training.
Lone Worker Training
Lone workers or those that on occasion find themselves working on their own, often find themselves in vulnerable situations due to the nature of their work. Their role can involve working off site, meeting people they know little about and sometimes working outside normal working hours.
Lone Working is a subject organisations may overlook because it has never arose or caused a problem thus far. But when an incident happens and questions are asked about assessment of the risk and training provided, this can then lead to absenteeism of staff and increased levels of staff for all involved.
We help people who are responsible in all sectors and all levels to help prevent an incident from happening and also provide training to protect everyone involved by implementing proven measures in all areas relating to personal safety when lone working.
Quell Lone Worker Training
This training will enable you to gain a full understanding of the definition of Lone Working and appreciate how your actions are accountable under current legislative acts. You will learn key tools and techniques to deal effectively with conflict and receive personal safety training to build confidence while working alone. On this course, scenario-based learning is used to enhance the training using realistic situations.
Training will cover the following key objectives:
- Understanding the legal implications surrounding the role of lone working;
- Understanding policy, procedures and systems in relation to lone working;
- Assessing the risks associated with your specific lone working role;
- Identifying and risk assessing lone working situations;
- Being shown how to recognise when someone escalates through the emotional cycle to aggressive natures;
- Developing effective and realistic skills to ensure personal safety and reducing risk when leaving aggressive situations;
- Learning and understanding the methods and procedures to be followed in the event of an incident and near miss;
- Understanding the importance of reporting incidents.
Assessing the roles within an organisation is an imperative step to promoting the safety and well-being of everyone, however it is also more important that when you are responsible for staff that are lone working, customer facing or both, that the correct approach is used to ascertain the right levels of risks that need to be addressed.