Quell Training

Lone Working

Ensure compliance with our lone working training.

Lone Worker Training

Lone workers or those that on occasion find themselves working on their own,  often find themselves in vulnerable situations due to the nature of their work. Their role can involve working off site, meeting people they know little about and sometimes working outside normal working hours.

Lone Working is a subject  organisations may overlook because it has never arose or caused a problem thus far. But when an incident happens and questions are asked about assessment of the risk and training provided, this can then lead to absenteeism of staff and increased levels of staff for all involved.

We help people who are responsible in all sectors and all levels to help prevent an incident from happening and also provide training to protect everyone involved by implementing proven measures in all areas relating to personal safety when lone working.

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Quell Lone Worker Training

This training will enable you to gain a full understanding of the definition of Workplace Violence and appreciate how your actions are accountable under current legislative acts. You will learn key tools and techniques to deal effectively with conflict and receive personal safety training to build confidence while working alone. On this course, scenario-based learning is used to enhance the training using realistic situations.

Training will cover the following key objectives:

  • Understanding the legal implications surrounding the role of lone working;
  • Understanding policy, procedures and systems in relation to lone working;
  • Assessing the risks associated with your specific lone working role;
  • Identifying and risk assessing lone working situations;
  • Being shown how to recognise when someone escalates through the emotional cycle to aggressive natures;
  • Developing effective and realistic skills to ensure personal safety and reducing risk when leaving aggressive situations;
  • Learning and understanding the methods and procedures to be followed in the event of an incident and near miss;
  • Understanding the importance of reporting incidents.
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Quell provided lone worker training for experienced homeless services’ workers from Dublin City Council and Housing First. The training was tailored for the level of experience of staff and we received very positive feedback from all who attended. The suggestions and follow-up provided to management after the training was particularly useful.
MARY HAYES,
HOUSING FIRST, DUBLIN CITY COUNCIL

Assessing the roles within an organisation is an imperative step to promoting the safety and well-being of everyone, however it is also more important that when you are responsible for staff that are lone working, customer facing or both, that the correct approach is used to ascertain the right levels of risks that need to be addressed.


Quell provided lone worker training for experienced homeless services’ workers from Dublin City Council and Housing First. The training was tailored for the level of experience of staff and we received very positive feedback from all who attended. The suggestions and follow-up provided to management after the training was particularly useful.
MARY HAYES,
DUBLIN CITY COUNCIL

Let’s Discuss Lone Working

Quell is here to help with lone worker safety in your organisation and ensuring your policies and procedures comply with the relevant standards.