Quell Training

Safer Lone Working Programme

Learn how to reduce risks and increase personal safety when working alone.

This eLearning course is designed for frontline staff who may encounter conflict and behaviours of concern in their work. It has six modules and an estimated completion time of 1 hour and 40 minutes but this will vary for each learner. 

The two parts to this course map directly to the Maybo Accredited Programmes and can therefore be undertaken as part of a blended learning programme.

Who should take this course?

Quell’s Safer Lone Working Programme is designed for workers whose job role involves them working on their own all or some of their time at work. This can include security staff, receptionists and more.

Learn more about Conflict Management & Personal Safety

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Part One | Preventing Conflict and Reducing Risk (45m)

  • Risks and vulnerabilities of lone working
  • Risk reduction measures we can take to prepare for working alone
  • Reducing risk when travelling alone
  • Reduce risk when arriving at a premises
  • Examples of workplace violence
  • Rights and responsibilities
  • Planning to reduce risk
  • Instinctive reactions to emotional or threatening situations
  • Potential triggers in self and others
  • Levels of escalation
  • Influencing positive outcomes
  • Overcoming barriers to communication

Part Two | Safer De-escalation (55m)

These modules explore de-escalation strategies to resolve a difficult situation and achieve a positive and safer
outcome while maintaining personal safety.
  • Maybo SAFER model
  • Risk identification
  • Informed decision-making
  • Positive, non-aggressive approaches
  • Safer positioning and teamworking skills 
  • Strategies to defuse, calm and resolve
  • Responding to behaviours of concern
  • Heightened risk indicators
  • Exit strategies in higher-risk situations
  • Post-event impact and responsibilities

Certificate of Completion

By completing/passing this course, you will attain a Quell / Maybo eLearning Certificate.

The Irish Council for Social Housing has been working with Quell for well over a decade to provide tailored training to our member organisations. This training has been specifically focused on the needs of staff working for approved housing bodies and has always been comprehensive, engaging and excellent quality. Hundreds of approved housing body staff have completed training with Quell through the ICSH, ensuring they are well equipped to deal with challenging situations that may arise through workplace violence or lone working.
Catherine McGillycuddy, Development Specialist (Education and Membership)
Irish Council for Social Housing

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