Quell Training

Dealing with Difficult Situations Courses

Dealing with Difficult Situations Courses

The subject of dealing with difficult situations is always a sensitive subject for many different industries and especially those who may have to work alone.

As we draw closer into 2014 some of us may let our own personal safety slide a little and worse even forget about our responsibilities when moving from location to location if we work alone.

When we discuss the subject of dealing with difficult situations it can open a flurry of different thoughts and experiences, however the ones that we want to focus on are those that cause that old subject of personal risk.

Each occupation or job holds its own level of risk from those who have to deal with people with mental, learning disabilities or emotional problems.

Complacency comes under different forms from being tired, demotivated or may just dislike their job. But we have found from our training that at times the most experienced employee is more at risk, as they have done the job for quite a while and have become blind to possible incidents or maybe because it has happened over their career, but that does not mean that it will never happen.

Two embedded thoughts are in our heads every morning, and these alone are a risk:

  • It will never happen to me
  • I will worry about it when it happens

So when faced with dealing with difficult situations happens, it can send them into more shock than a reactive state.

No-one can predict every situation or event, but one thing that helps prepare you or staff is effective training and we design everything to the risks you face or may face. So if you feel that you could benefit from our dealing with Difficult Situations Course then don’t hesitate to contact us on the details below.

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