You will see below we have again given some relevant points towards the benefits of having a workplace violence policy for staff.
Prevention of Verbal Abuse Training (Part 3) If you have been following this blog over the past few days you will or should have seen the build-up and hopefully have been playing along in the game of guessing what comes next.
Prevention of Verbal Abuse Training (Part 2) Yesterday we looked at the organisational abuse of when a person starts to use verbal abuse to vent their frustration at not receiving the service they wanted.
Personal Safety Training (Parking) I would like to look at parking so as to ensure your personal safety, along with a few tips on how on park safely. These tips can be used not only when you are working, but also in your personal time as well.
This week we are going to look at 3 different perspectives of why we need a workplace violence policy. Over the past few weeks we have had different interpretations and points of view added to both our blogs and our training sessions with various companies. We have also approached it from the angle ‘why bother’,…[Read More]
We recently rolled out Quells Dealing with Challenging Behaviour (inc. Personal Safety) training to all our front line staff. We found Quell to be very professional, their preparatory work was excellent and the training delivery and content that was provided was outstanding. The feedback we received from staff was exceptionally positive and all staff left…[Read More]
Does Conflict affect the way we live… …Of Course it does! A significant number of people will say that nothing triggers them and that they have the ‘patience of a Saint’! Well in fact admitting that small things set of a trigger in us that causes us to verbally or physically react to something…[Read More]
Quell recently provided ‘Managing challenging behaviour/ lone working’ training for experienced homeless services’ workers from Dublin City Council and Housing First. The training was tailored for the level of experience of staff and we received very positive feedback from all who attended. The suggestions and follow-up provided to management after the training was particularly useful.…[Read More]
(British Retail Consortium) BRC RETAIL CRIME SURVEY The British Crime Survey has been released, and within the reams of information it is clear that there has been a shift in incidents.
Women’s Perception of Workplace Violence I work within the industry of “Workplace Violence” and when I mention that to people who ask me what I do, they sometimes immediately think because I am a woman that it is to do with “Domestic Violence”.