Should I report if I am threatened after work? Every now and then I get a question that can make me pause and question myself to think “did I hear that right”. I was out and about recently training and doing a risk assessment on workplace violence for a particular company, when during this visit…[Read More]
Workplace violence training is a taboo subject that is on the increase and a number of business’s have a tendency to say ‘it never happens in our business or they just have not realised that it does happen’. So let’s sit back and think about the wording of that statement, after all it does strike…[Read More]
In recent Months things have been very good for us at Quell as we have receiving more and more requests for our style of training, but with it comes more and more inquisitive questions about various subjects relating to workplace violence, therefore this proves to us that our subject is becoming more recognised. The above…[Read More]
Personal Safety Training is becoming more recognised It is clear to us at Quell that over the years the subject of Personal Safety Training has had a bad run, and this can be put down to the delivery or context it was used. Personal Safety is a serious subject in many business sectors and at times has…[Read More]
Workplace Violence Training: Am I accountable as a Manager? This question is always asked on one of our workshops and it came to light after a member of staff reacted to a threat received from a member of the public, while carrying out their job role. The simple answer is that it is everyone’s responsibility to take…[Read More]
Managing Lone Workers Heading up a team brings a range of responsibilities including a duty to ensure the well being and safety of your staff. So if you would like to know more then read what we have found from our clients and how to approach this subject. Lone workers often find themselves in vulnerable situations due…[Read More]
As a company, Quell Training are always asked ‘Why would I need to train my staff in Conflict Management?’ We also frequently hear comments such as ‘Our company doesn’t face any form of abuse’ or ‘ none of my staff report any form of abuse to me!’ The truth is Conflict Management training is an…[Read More]
If you hear someone say code words, we usually find people usually have two expressions and answers when it comes to lone working and the subject of code words. One: “We never use them as it makes me feel stupid.” Two: “Do they really work or are they really hard to remember.” We at…[Read More]
Conflict in the Workplace: Does it happen? This question was asked recently during a seminar that I recently spoke at about the three stages an organisation should take if they want to avoid Conflict in the Workplace. Good question I thought as it came from a supervisor who is in an industry where he has…[Read More]
This is an easy answer for me as being a product and service provider that includes a significant section in delivering of lone worker training. My answer to this is to simply say ‘next question please’. When the dreaded word “recession” is used we all have different opinions and ideas of how it’s progressing or…[Read More]