Conflict & Resolution Skills training is still a relatively new field of study but the environment that a large number of people work within today means that it is becoming a valuable tool for individuals and organisations. Customer-facing organisations in particular are finding this training of immense benefit to their work-force as it better equips…[Read More]
We recently rolled out Quells Dealing with Challenging Behaviour (inc. Personal Safety) training to all our front line staff. We found Quell to be very professional, their preparatory work was excellent and the training delivery and content that was provided was outstanding. The feedback we received from staff was exceptionally positive and all staff left…[Read More]
Bullying or Harassment Training, which one should we choose? The above question is something I get asked on a regular basis by new clients and it is always a topical subject as you might imagine. Why? Well when we say the word “Bullying” it sometimes creates the image of School and the playground and it…[Read More]
Women’s Perception of Workplace Violence I work within the industry of “Workplace Violence” and when I mention that to people who ask me what I do, they sometimes immediately think because I am a woman that it is to do with “Domestic Violence”.
Dealing with Aggressive Customers Panorama recently did an insight into the world of Gambling within the UK, and apart from the excellent information around the subject of gambling addiction it did highlight the aggressive natures that can come with any addiction.
Dealing with Difficult and Aggressive People Courses in Dublin Quell recently delivered, in partnership with Irish Council for Social Housing, further courses for their members in Dealing with Difficult and Aggressive People in Dublin.
Quell recently delivered training to Craigavon Child Contact Centre to staff and volunteers. The content and delivery of the training was second to none and very well received by all.
Dealing with Difficult and Aggressive People Workshop: 20 September 2012 Quell delivered another open workshop which focused on “Dealing with Difficult and Aggressive People” in the Ramada Encore, Belfast, on the 20 September 2012. It was specifically designed to help all attendees find practical and realistic solutions when faced with different levels of aggression.
Túath Housing is a Voluntary Housing Association with over 1,500 units in management throughout Ireland. We engaged Quell to provide CHALLENGING BEHAVIOUR TRAINING for staff working in our Housing, Customer Care and Development Departments.
A paranoid schizophrenic who stabbed a young carer to death had just days before been assessed as “of low risk to the public”, an inquest has heard.