Dealing with Aggression Training Nobody likes to openly admit that they are faced with aggression or that they are unable to cope with incidents, or need to consider dealing with aggression training, but some members of staff have become a little distracted from the fact that sometimes they can be in a situation where their…[Read More]
Anyone who comes into contact with clients or customers has a level of risk. We may make it sound like everyone that speaks to someone can face a potential threat – well, as we have found through our experience over the years it is not as simple as that.
Managing Lone Workers Training Trebles in the Current Climate We at Quell Training have seen an increase in our training packages due to mangers realising that they are more accountable if their lone working staff are injured or assaulted in the workplace.
Managing Lone Worker Courses: But am I legally required? This email question was sent to us via our website “Ask us a Question” The answer seems straight forward enough, but a lot of people and organisations are still failing to see the importance of managing lone worker courses and are simply either hoping that nothing…[Read More]
The Health and Safety Executive defines workplace violence as “any incident in which an employee is abused, threatened or assaulted in circumstances relating to their job” Let’s consider this definition. It clearly highlights that it can relate to any incident ( no matter how big or small ) and anyone in the workplace (it does…[Read More]
This is a frightening subject to a lot of people and I have seen many ideas and tools on the internet to help you keep safe, but when you go through some of them they can be a little long winded and go into far too much detail, so therefore it then makes people forget…[Read More]
Over the past few years I have had occasion to sit on both sides of the “training fence” being a full time tutor but often still needing to take on the role of learner myself. I might do this to refresh old skills or learn some new ones or possibly to develop myself in areas…[Read More]
It’s been a great night out – you’ve had a few drinks and danced the night away. Somewhere along the way you seem to have lost your friends but you’ll give them a call on the mobile and catch up with them.
Prevention of Verbal Abuse Training (Part 3) If you have been following this blog over the past few days you will or should have seen the build-up and hopefully have been playing along in the game of guessing what comes next.
Prevention of Verbal Abuse Training (Part 2) Yesterday we looked at the organisational abuse of when a person starts to use verbal abuse to vent their frustration at not receiving the service they wanted.