Prevention of Verbal Abuse Training (Part 1) What is it? We are going to look at what verbal abuse training is and how it can affect the way we work, and also how we block it at times to prevent hassle or escalation. Abuse has many variations and descriptions of what it is and also…[Read More]
Conflict & Resolution Skills training is still a relatively new field of study but the environment that a large number of people work within today means that it is becoming a valuable tool for individuals and organisations. Customer-facing organisations in particular are finding this training of immense benefit to their work-force as it better equips…[Read More]
Below is from one of our new clients, and we are pleased to show you how well our training is being received. Excellent course! Highly recommended! Organisations required to provide lone working and personal safety staff training should consider this course. The commitment from Quell to ensure they delivered a fully informed, up to date,…[Read More]
We recently rolled out Quells Dealing with Challenging Behaviour (inc. Personal Safety) training to all our front line staff. We found Quell to be very professional, their preparatory work was excellent and the training delivery and content that was provided was outstanding. The feedback we received from staff was exceptionally positive and all staff left…[Read More]
Does Conflict affect the way we live… …Of Course it does! A significant number of people will say that nothing triggers them and that they have the ‘patience of a Saint’! Well in fact admitting that small things set of a trigger in us that causes us to verbally or physically react to something…[Read More]
This question was given to us recently when we were delivering personal safety training to Physiologists/Care Assistants when carrying out lone working in areas of risk.
Quell is pleased to have worked with Age NI in developing a specific course to meet their requirements in respect of Lone Working, and ensuring the safety of their Staff. We continue to develop our reputation in many sectors both here in Northern Ireland and the Republic of Ireland, and this has open up more opportunities for us…[Read More]
Quell recently delivered training to staff within Land & Property Services. From the initial discussions with Quell until after the training was delivered, I was impressed with Quell’s attention to detail and their commitment to delivering what was required by LPS as the customer. The trainer Will Holland was excellent in his ability to adapt…[Read More]
Dealing with Difficult and Aggressive People Courses in Dublin Quell recently delivered, in partnership with Irish Council for Social Housing, further courses for their members in Dealing with Difficult and Aggressive People in Dublin.
Conflict Management Training for the Housing Sector Quell has again delivered a well received workshop on Conflict Management for the Housing Sector, our experience and understanding of their needs has again proven to be successful as the feedback and interest in future workshops is evident.