This is a frightening subject to a lot of people and I have seen many ideas and tools on the internet to help you keep safe, but when you go through some of them they can be a little long winded and go into far too much detail, so therefore it then makes people forget…[Read More]
Does Telephone Conflict Training Work We all use the telephone more than ever for both personal and professional use, but within many organisations answering or dealing with business over the telephone can be a very stressful thing, and especially for people who have to deal with a high degree of abuse that sometimes does…[Read More]
Prevention of Verbal Abuse Training (Part 3) If you have been following this blog over the past few days you will or should have seen the build-up and hopefully have been playing along in the game of guessing what comes next.
Prevention of Verbal Abuse Training (Part 2) Yesterday we looked at the organisational abuse of when a person starts to use verbal abuse to vent their frustration at not receiving the service they wanted.
Prevention of Verbal Abuse Training (Part 1) What is it? We are going to look at what verbal abuse training is and how it can affect the way we work, and also how we block it at times to prevent hassle or escalation. Abuse has many variations and descriptions of what it is and also…[Read More]
Conflict & Resolution Skills training is still a relatively new field of study but the environment that a large number of people work within today means that it is becoming a valuable tool for individuals and organisations. Customer-facing organisations in particular are finding this training of immense benefit to their work-force as it better equips…[Read More]
Below is from one of our new clients, and we are pleased to show you how well our training is being received. Excellent course! Highly recommended! Organisations required to provide lone working and personal safety staff training should consider this course. The commitment from Quell to ensure they delivered a fully informed, up to date,…[Read More]
Does Conflict affect the way we live… …Of Course it does! A significant number of people will say that nothing triggers them and that they have the ‘patience of a Saint’! Well in fact admitting that small things set of a trigger in us that causes us to verbally or physically react to something…[Read More]
Women’s Perception of Workplace Violence I work within the industry of “Workplace Violence” and when I mention that to people who ask me what I do, they sometimes immediately think because I am a woman that it is to do with “Domestic Violence”.
Physical Intervention in the Security Sector: Who is at more at risk? We were recently asked the question above in relation to a Door Supervisor on a Nightclub door or a Security Guard in a department or supermarket?