Workplace Violence: Does Signage Work? This request came through our website over the weekend and apart from the initial statement the person asking wanted to know was it worth investing in a sign to warn the public, that any form of abuse will not be tolerated by his staff.
Prevention of Verbal Abuse Training (Part 3) If you have been following this blog over the past few days you will or should have seen the build-up and hopefully have been playing along in the game of guessing what comes next.
Prevention of Verbal Abuse Training (Part 2) Yesterday we looked at the organisational abuse of when a person starts to use verbal abuse to vent their frustration at not receiving the service they wanted.
Prevention of Verbal Abuse Training (Part 1) What is it? We are going to look at what verbal abuse training is and how it can affect the way we work, and also how we block it at times to prevent hassle or escalation. Abuse has many variations and descriptions of what it is and also…[Read More]
Conflict & Resolution Skills training is still a relatively new field of study but the environment that a large number of people work within today means that it is becoming a valuable tool for individuals and organisations. Customer-facing organisations in particular are finding this training of immense benefit to their work-force as it better equips…[Read More]
Below is from one of our new clients, and we are pleased to show you how well our training is being received. Excellent course! Highly recommended! Organisations required to provide lone working and personal safety staff training should consider this course. The commitment from Quell to ensure they delivered a fully informed, up to date,…[Read More]
Bullying or Harassment Training, which one should we choose? The above question is something I get asked on a regular basis by new clients and it is always a topical subject as you might imagine. Why? Well when we say the word “Bullying” it sometimes creates the image of School and the playground and it…[Read More]
Women’s Perception of Workplace Violence I work within the industry of “Workplace Violence” and when I mention that to people who ask me what I do, they sometimes immediately think because I am a woman that it is to do with “Domestic Violence”.
Dealing with Aggressive Customers Panorama recently did an insight into the world of Gambling within the UK, and apart from the excellent information around the subject of gambling addiction it did highlight the aggressive natures that can come with any addiction.
Dealing with Difficult and Aggressive People Courses in Dublin Quell recently delivered, in partnership with Irish Council for Social Housing, further courses for their members in Dealing with Difficult and Aggressive People in Dublin.