Prevention of Verbal Abuse Training (Part 1) What is it? We are going to look at what verbal abuse training is and how it can affect the way we work, and also how we block it at times to prevent hassle or escalation. Abuse has many variations and descriptions of what it is and also…[Read More]
Personal Safety Training (Meeting off-site or Home Visits) Meetings off-site, making home visits to clients are usually carried out by lone, mobile or home workers, however please remember when we talk about Lone, Mobile or Home workers, we are looking at someone who does not have immediate help or assistance.
Personal Safety Training (Walking– Being Followed) This is a frightening subject to a lot of people and I have seen many ideas and tools on the internet to help you keep safe, but when you go through some of them they can be a little long winded and go into far too much detail, so…[Read More]
Personal Safety Training (Parking) I would like to look at parking so as to ensure your personal safety, along with a few tips on how on park safely. These tips can be used not only when you are working, but also in your personal time as well.
Personal Safety Training (Driving – Being Followed) So why do we think it is important to train our staff in how to react safely when driving, and when I mean driving I am focusing on the subject of being followed. If anyone has been followed (and that includes myself) they can tell you it is…[Read More]
Conflict & Resolution Skills training is still a relatively new field of study but the environment that a large number of people work within today means that it is becoming a valuable tool for individuals and organisations. Customer-facing organisations in particular are finding this training of immense benefit to their work-force as it better equips…[Read More]
This week we are going to look at 3 different perspectives of why we need a workplace violence policy. Over the past few weeks we have had different interpretations and points of view added to both our blogs and our training sessions with various companies. We have also approached it from the angle ‘why bother’,…[Read More]
We recently rolled out Quells Dealing with Challenging Behaviour (inc. Personal Safety) training to all our front line staff. We found Quell to be very professional, their preparatory work was excellent and the training delivery and content that was provided was outstanding. The feedback we received from staff was exceptionally positive and all staff left…[Read More]
Does Conflict affect the way we live… …Of Course it does! A significant number of people will say that nothing triggers them and that they have the ‘patience of a Saint’! Well in fact admitting that small things set of a trigger in us that causes us to verbally or physically react to something…[Read More]
Bullying or Harassment Training, which one should we choose? The above question is something I get asked on a regular basis by new clients and it is always a topical subject as you might imagine. Why? Well when we say the word “Bullying” it sometimes creates the image of School and the playground and it…[Read More]