Prevention of Verbal Abuse Training (Part 3)
If you have been following this blog over the past few days you will or should have seen the build-up and hopefully have been playing along in the game of guessing what comes next. Continue reading “Prevention of Verbal Abuse Training (Part 3)”
Prevention of Verbal Abuse Training (Part 2)
Yesterday we looked at the organisational abuse of when a person starts to use verbal abuse to vent their frustration at not receiving the service they wanted. Continue reading “Prevention of Verbal Abuse Training (Part 2)”
Prevention of Verbal Abuse Training (Part 1)
What is it?
We are going to look at what verbal abuse training is and how it can affect the way we work, and also how we block it at times to prevent hassle or escalation.
Abuse has many variations and descriptions of what it is and also how it affects us in the workplace, however it is just the start of the ladder to assault. Continue reading “Prevention of Verbal Abuse Training (Part 1)”
Cancer Choices an Independent Holistic Cancer Information and Support Centre based in Dungannon supporting people affected by cancer engaged the services of Quell Training in response to identified needs of Staff, Service Providers and Volunteers for Lone worker & Personal Safety training. The training was tailored to meet the organisations specific requirements. The training itself very professionally delivered by Will and was excellent, humorous and thoroughly enjoyable.
Customer Care before and after the training by Hillary was outstanding. I would recommend Quell without hesitation and we very much look forward to working with them again in the future.”
CEO Cancer Choices
Personal Safety Training (Meeting off-site or Home Visits)
Meetings off-site, making home visits to clients are usually carried out by lone, mobile or home workers, however please remember when we talk about Lone, Mobile or Home workers, we are looking at someone who does not have immediate help or assistance. Continue reading “Personal Safety Training (Meeting Off-Site or Home Visits)”
Personal Safety Training (Walking– Being Followed)
This is a frightening subject to a lot of people and I have seen many ideas and tools on the internet to help you keep safe, but when you go through some of them they can be a little long winded and go into far too much detail, so therefore it then makes people forget the main points to remember. Continue reading “Personal Safety Training (Walking – Being Followed)”
Personal Safety Training (Parking)
I would like to look at parking so as to ensure your personal safety, along with a few tips on how on park safely.
These tips can be used not only when you are working, but also in your personal time as well. Continue reading “Personal Safety Training (Parking)”
Personal Safety Training (Driving – Being Followed)
So why do we think it is important to train our staff in how to react safely when driving, and when I mean driving I am focusing on the subject of being followed.
If anyone has been followed (and that includes myself) they can tell you it is a very emotional and stressing experience. Continue reading “Personal Safety Training (Driving – Being Followed)”
Conflict & Resolution Skills training is still a relatively new field of study but the environment that a large number of people work within today means that it is becoming a valuable tool for individuals and organisations. Customer-facing organisations in particular are finding this training of immense benefit to their work-force as it better equips them to deal with the general public in particular. Continue reading “So What Is Conflict & Resolution Skills Training All About?”
This week we are going to look at 3 different perspectives of why we need a workplace violence policy. Over the past few weeks we have had different interpretations and points of view added to both our blogs and our training sessions with various companies. We have also approached it from the angle ‘why bother’, or does it make any difference to the person or organisation?
Some of the feedback that we have had has been quite interesting, i.e. it does not protect the staff or it’s just another expense that can also add to very tight budget. Our approach is slightly different as we help identify if a policy is actually needed or if training is needed. The easiest route to take is to look at your role, the role of the staff and see if there is a risk, and if so well it is you that now has taken the chance.
Every company we have recently worked with in implementing a policy has stated it does work, as it clearly shows the line between abuse and a threat and that it is also ok to walk away if you feel you need to. Plus added direction on lone working also protects all and ensures that everyone plays their part in protecting each other.
Will Holland
Tomorrow we will look at the benefits for the management:
