This is an easy answer for me as being a product and service provider that includes a significant section in delivering of lone worker training. My answer to this is to simply say ‘next question please’. When the dreaded word “recession” is used we all have different opinions and ideas of how it’s progressing or…[Read More]
Don’t risk Lone Worker Safety to cut costs The majority of people who hear the above statement of, ‘don’t risk Lone Worker Safety to cut costs’ would immediately think that it does not happen. However through recent research it is becoming more apparent that certain aspects of ensuring staff safety is being put down to…[Read More]
Recently whilst carrying out training needs analysis within an organisation the above question was asked. The person asking the question did not ask it in a callous way or indeed mean any intent of questioning the training that was being provided, but it was asked in the manner of why has it got to a…[Read More]
Dealing with Violence in the workplace Dealing with Violence in the workplace is a very powerful and sensitive subject for many employers and employees, as it can have massive consequences if not dealt with or prevented correctly. The subject of any type of Violence in a person’s life has the victims suffering from depression, lack…[Read More]
This was a question asked from a person who enquired about information on the training we provide. It is a very relevant one and does highlight the confusion some people may think of when looking into what we do as a training company. What is confidence training and what effect does it have on…[Read More]
In customer service jobs we come across this problem quite often, and the result can be due to someone that is either frustrated with the organisation or the person in front of them. Some training over the years that I have seen has been giving tips on how to judge the distance, for instance imagine…[Read More]
This question is a popular question from customer facing staff and with it comes the emotion of the consequences of what to do if the person fails to let go. I am sure anyone reading this will have their own ideas of how to handle this situation, from lashing out, to wrestling them to the…[Read More]
Managing Lone Workers: Are we supporting our staff enough? The question is simple enough and if you can say “yes” as a manager, supervisor or even a team leader then that is good news, as it seems that you have not only thought of safe systems of work, but have put things in place to…[Read More]
Preventing Workplace Violence Training and why? A manager for a public service rang me recently to talk about preventing workplace violence training, and then went on to tell me that no-one takes him seriously especially his senior management. As part of this discussion I explained to him that a high percentage of people who don’t understand…[Read More]
Dealing with Violence in the Workplace Training Whenever we mention the subject of workplace violence to our new clients, the expression we often encounter does sometimes initiate us to reply with “it’s not as bad as it sounds”.