Managing Lone Workers: Are we supporting our staff enough? The question is simple enough and if you can say “yes” as a manager, supervisor or even a team leader then that is good news, as it seems that you have not only thought of safe systems of work, but have put things in place to…[Read More]
Preventing Workplace Violence Training and why? A manager for a public service rang me recently to talk about preventing workplace violence training, and then went on to tell me that no-one takes him seriously especially his senior management. As part of this discussion I explained to him that a high percentage of people who don’t understand…[Read More]
Dealing with Violence in the Workplace Training Whenever we mention the subject of workplace violence to our new clients, the expression we often encounter does sometimes initiate us to reply with “it’s not as bad as it sounds”.
Flying away from aggressive behavior As the economy emerges from the financial crisis of 2008, people have more disposable income to work with. So as a result air travel is on the rise. With more and more people opting for a foreign holiday, naturally there will be an increased number of people making use of…[Read More]
Lone Worker Training (The Contingency Plan) We all like to think we have a contingency plan and especially an idea of how to deal with a problem or issue.
Dealing with Aggressive Customers in the Retail Sector The issue The poll of 800 shop workers by ‘The Recruitment Website’ found that almost all of them had regularly suffered abuse with almost two out of three workers claiming that they had been shouted and sworn at. In the workplace, one of the most difficult situations…[Read More]
If I need Lone Worker Training for my Staff what should I consider? The other night at a seminar I was asked “what things should I consider from a company which supplies Lone Worker Training for my staff?” Very good question as it opened a series of questions which could have ended us discussing all…[Read More]
This is a very serious subject and it should not be taken lightly as someone knowing your whereabouts is vital if something happens to you. We at Quell have carried out a lot of training for various organisations here in Northern Ireland on the subject of Lone Working, from establishing policies to implementing training directed…[Read More]
We have been recently asked again about Lone Worker Training. The people asking the question are not asking for the sake of asking, but are actually concerned in the sense that they may not be protecting themselves or their staff in the event of an incident by not doing any form Lone Worker Training. When…[Read More]
Risk Assessing of Staff in Workplace Violence Should I carryout Risk Assessing of Staff in Workplace Violence or wait to see what may or may not happen?