Do you Manage Lone Workers ? The responsibility managers, supervisors and team leaders has increased over the years or is it now expected more of everyone, that has the role of responsibility as part of there job? Anyone that has to ensure the safety of staff that lone work is up their with the best…[Read More]
Lone Worker Training (The Contingency Plan) We all like to think we have a contingency plan and especially an idea of how to deal with a problem or issue.
Dealing with Aggressive Customers in the Retail Sector The issue The poll of 800 shop workers by ‘The Recruitment Website’ found that almost all of them had regularly suffered abuse with almost two out of three workers claiming that they had been shouted and sworn at. In the workplace, one of the most difficult situations…[Read More]
This is a very serious subject and it should not be taken lightly as someone knowing your whereabouts is vital if something happens to you. We at Quell have carried out a lot of training for various organisations here in Northern Ireland on the subject of Lone Working, from establishing policies to implementing training directed…[Read More]
I want to train all my staff in Personal Safety Training incorporating how to fight off an armed attacker? This comment is a line that some of our new clients are using, as they have been told that it is the safest way to cover all the subjects of protecting your staff, with the…[Read More]
Risk Assessing of Staff in Workplace Violence Should I carryout Risk Assessing of Staff in Workplace Violence or wait to see what may or may not happen?
Managing Aggressive People Training: “What if it is Internal Staff?” This question was asked to us via our website question form and it highlights some of the pressures that are being witnessed within the workplace.
Crisis Management or Physical Intervention? We often get asked about our training and again it does border on the fringes of confusion when there are so many different terms for so many different types of delivery.
Managing Lone Workers Trainingis another essential tool that anyone who is responsible for others is needed but lets see Why?
Dealing with Aggression Training Nobody likes to openly admit that they are faced with aggression or that they are unable to cope with incidents, or need to consider dealing with aggression training, but some members of staff have become a little distracted from the fact that sometimes they can be in a situation where their…[Read More]