Lone Working Training in Southern Ireland You may be surprised to learn that we at Quell have had a significant interest and influx of requests for training from the South of Ireland, and the interest levels seem to be continuing each week. What can this be put down to? Employers? Realising that they have a…[Read More]
This question is a popular question from customer facing staff and with it comes the emotion of the consequences of what to do if the person fails to let go. I am sure anyone reading this will have their own ideas of how to handle this situation, from lashing out, to wrestling them to the…[Read More]
Managing Lone Workers: Are we supporting our staff enough? The question is simple enough and if you can say “yes” as a manager, supervisor or even a team leader then that is good news, as it seems that you have not only thought of safe systems of work, but have put things in place to…[Read More]
Preventing Workplace Violence Training and why? A manager for a public service rang me recently to talk about preventing workplace violence training, and then went on to tell me that no-one takes him seriously especially his senior management. As part of this discussion I explained to him that a high percentage of people who don’t understand…[Read More]
Dealing with Violence in the Workplace Training Whenever we mention the subject of workplace violence to our new clients, the expression we often encounter does sometimes initiate us to reply with “it’s not as bad as it sounds”.
Crisis Management Training in Ireland Over the years we have been delivering crisis management in Ireland in its various forms that relate to workplace violence, and recently more and more companies are requesting the training to be directed to their concerns instead of the run of the mill generic training that some have received over…[Read More]
Do you Manage Lone Workers ? The responsibility managers, supervisors and team leaders has increased over the years or is it now expected more of everyone, that has the role of responsibility as part of there job? Anyone that has to ensure the safety of staff that lone work is up their with the best…[Read More]
Lone Worker Training (The Contingency Plan) We all like to think we have a contingency plan and especially an idea of how to deal with a problem or issue.
This is a simple phrase we come across from time to time in relation to the training we deliver. However, just because your organisation might think this form of training is only suited to customer facing organisations, you might be shocked to know a high degree of problems with aggressive behaviour can also be…[Read More]
If I need Lone Worker Training for my Staff what should I consider? The other night at a seminar I was asked “what things should I consider from a company which supplies Lone Worker Training for my staff?” Very good question as it opened a series of questions which could have ended us discussing all…[Read More]