Quell Training

Personal Safety Training

Recently whilst carrying out training needs analysis with an organisation on Personal Safety Training, the question “WHY” was asked.  The person asking the question did not ask it in a callous way or indeed mean any intent of questioning the training to be provided, but it was asked in the manner of why has it got to a point where organisations feel that training has to be done in this subject?

What we have decided to do this month is run a series of blogs looking at different parts of the training and how best we can give out tips to help you understand if there is a risk to your personal safety.

Before I begin over the coming months, I want to point out a few things to put everyone in the right frame of mind and understand the blogs.  Advice via blogs, articles and even you tube can never replace physical training as it highlights phrases, emotions and actions in the “what if” and inclusive the training needs to be either recognised or delivered by someone that has experience and references. I work with a vast number of organisations that bring us in after the training that they have selected has not worked, or the trainer has not understood the risks faced by the staff.

I have written on many occasions that you can throw a stone in any direction and you will hit Personal Safety Training links and also hit someone who says they can deliver Personal Safety Training, but because of financial constraints or ease of selection some organisations employ these trainers without fully understanding the importance of the training.  This means that in the long term when something has happened to a member of staff and they try and find the trainer to give substance to the training provided, well all I will say is that it has not ended good for all involved.

Training in this subject is both essential and sensitive to many organisations, inclusive of being last on the long list of issues, however if a member of staff is injured and it was proven that a risk was identified and they did nothing about it, again it would be hard to not only keep their job but also just as hard to find a job when it is proven they did not provide a safe place to work.


Blog by Will Holland


Quell wishes all Clientele a Merry Christmas and Happy New Year

Merry Christmas and thank you for making 2019 a great and fruitful year. Inclusive of our associate trainers, as without your support and hard work our position within the world of workplace violence would not be as prominent as it is at this time, so thank you as well.

Our training in the Workplace Violence fields has immensely increased this year, and with brand new contracts arriving weekly within both the United Kingdom & Republic of Ireland, and the increase of our international  consultancy projects, 2016 is already highlighting its welcomed challenges.

Grateful would not be the word as we have again gained this year more clients than 2018, and already 2020 has got great forecasts in the United Kingdom, Republic of Ireland and further afield.

Overall we at Quell have developed and increased our output throughout the year, and we pride ourselves on our attention to detail and the dedication of every member within the team to focus on providing a professional service and listen to what the clients wants, and that goes by us respecting everyone we work with and as we always state to every new client that we would rather build a relationship in finding a solution than just providing training and then emailing an invoice.

We believe that not only our approach and dedication has made 2019 another successful year, but everyone that we have worked alongside and our clients who have not only recommended us to other companies both here and internationally, but helped with important information and support throughout the year to make us a recognised provider of workplace violence training.

Please except our sincere and heartfelt thanks and we look forward to working with you again in 2020. We wish you and your families a very Merry Christmas and a Happy New Year.

Will, Hilary and the Team


Quell Training Ltd 


Dealing with Difficult People Training

Dealing with Difficult People Training

What kind of job do you think needs this type of training is?

Well we can tell you at Quell a long list of jobs in the public, private and voluntary that actually does attend our training courses; however the problem we encounter from many staff is the admittance at times that they actually do face or encounter dealing with difficult people.

Our training firstly deals with the types of personalities and problems that staff faces, and then we devise simple but effective proven skills to help prevent, deter and defuse possible escalations.

Everyone has a certain degree of risk to face when dealing with customers, clients or the public but we help our attendees to indentify the changes and also when to “nip it in the bud” before it grows out of control. Training has in the past had a high percentage of it directed towards videos or PowerPoint and therefore lost the interaction of the purpose of the training; we at Quell take a different approach by engaging with the attendees and having them identify the problem, but above all designing a workable solution.

Let’s face it “Dealing with Difficult People training” is always going to be a sensitive subject, from people not wanting to admit they face abuse or aggression, through to others who do have their own coping mechanisms to deal with issues. But trust us when we say if you work with difficult people it is only a matter of time before something goes wrong if not addressed or tackled correctly, so why not take that step and talk to us about how we can help you deal with these issues relating to the prevention of abuse, threats and assaults.

If you would like to know more about we have helped organisations and individuals to professionally understand what we know is Dealing with Difficult People Training then contact us on the details below.

Workplace Violence Courses

Workplace Violence Courses: Triggers

We all have had incidents when we have been working and someone says something to annoy us.  This could be by a fellow member of staff or even outside the workplace e.g. member of public, customer or client, but one of the most frustrating comments or phrases that can make us “snap” is something that is designed to embarrass us. Continue reading “Workplace Violence Courses”